Privacy Policy

1. Information We Collect

• Name, phone number, and beneficiary profile details
• Live GPS location for ambulance dispatch
• Device and application usage information

2. Purpose of Data Collection

• To register beneficiaries and manage service requests
• To help call center staff and drivers locate users quickly
• To improve monitoring, response time, and service quality

3. Location Data Usage

Your location is accessed only during emergency requests to assist drivers and operators in reaching you efficiently.

4. Data Security

We implement technical and administrative safeguards to protect your data against unauthorized access, misuse, or disclosure.

5. Data Sharing

• Authorized call center personnel
• Ambulance drivers and emergency responders
• Government authorities when legally required

6. Data Retention

Data will be retained only as long as necessary for operational, audit, or legal requirements.

7. User Rights

You may request correction or deletion of your data by contacting the 102 Call Center support team.

8. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the application implies acceptance of the revised policy.

9. Contact

For privacy concerns or queries, please contact the 102 Call Center administration.